PREORDER DROP: Orders Ship 7-10 Business Days AFTER Preorder Closes.

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Terms and Conditions

 

FREETERNITY – Terms & Conditions

Last Updated: December 2025

These Terms & Conditions (“Terms”) govern your use of thefreeternity.com and any purchases from FREETERNITY (“we,” “us,” “our”).

By accessing or using our website, you agree to these Terms. If you do not agree, do not use the site.

1. Use of Our Website

You agree to use our website only for lawful purposes and in a way that does not:

  • Violate any laws
  • Harm or interfere with the website’s operation
  • Attempt to access private areas or systems

We may revoke your access to the site at any time for violating these Terms.

2. Product Information

We aim to display accurate product details, colors, and images.

However, slight variations may occur due to:

  • Lighting
  • Screen display differences
  • Manufacturing variations

All products are sold as-is.

3. Pricing & Payments

All prices are listed in USD.

By purchasing a product, you:

  • Agree to pay the listed price
  • Authorize us or our third-party payment processors to charge your payment method
  • Confirm that the billing information is accurate

We reserve the right to update prices at any time before purchase is completed.

4. Preorders

For preorder products:

  • Payment is taken upfront
  • Shipping timelines (example: “7–10 business days after preorder closes”) are estimates
  • Delays may occur due to production or shipping factors outside our control

By placing a preorder, you acknowledge these terms.

5. Shipping & Delivery

Shipping times depend on carrier performance and your location.

Once the package is shipped, delivery responsibility transfers to the carrier.

We are not liable for:

  • Lost packages
  • Delayed shipments
  • Incorrect addresses provided by the customer

Customers are responsible for ensuring their shipping info is correct at checkout.

6. Returns, Exchanges & Refunds

All sales are final unless otherwise stated.

We do not accept returns or exchanges on:

  • Preorders
  • Limited releases
  • Worn or washed items
  • Incorrect sizes chosen by the customer

If your item arrives damaged or incorrect, contact us within 7 days at chicagoszmo@gmail.com with photos, and we will review the issue.

7. Intellectual Property

All content on thefreeternity.com—including artwork, designs, logos, images, and text—is owned by FREETERNITY.

You may not:

  • Copy
  • Reproduce
  • Sell
  • Distribute
  • Modify

any content without our written permission.

8. User Accounts (If applicable)

If you create an account:

  • You are responsible for maintaining confidentiality
  • You agree to notify us of unauthorized access
  • We may suspend accounts that violate our Terms

9. Limitation of Liability

To the fullest extent allowed by law, FREETERNITY is not liable for:

  • Indirect, incidental, or consequential damages
  • Loss of profits or data
  • Issues caused by third-party services (payment processors, shipping carriers, etc.)

Your sole remedy for dissatisfaction with the site is to stop using it.

10. Changes to Terms

We may update these Terms at any time.

Changes will be posted on this page with a new “Last Updated” date.

Your continued use of the site means you accept the updated Terms.

11. Contact

For questions or support, contact us:

FREETERNITY

Email: chicagoszmo@gmail.com

Location: Chicago, IL

Return and Refund Policy

 

FREETERNITY – Return & Refund Policy

Last Updated: December 2025

Thank you for shopping with FREETERNITY.

Because our products are produced in limited quantities and often sold as preorders, all sales are final unless the item arrives damaged or incorrect. Please read this policy carefully before making a purchase.

1. All Sales Are Final

Due to the nature of our preorder and limited-edition drops:

We do not accept returns, exchanges, or refunds for:

  • Incorrect size chosen by the customer
  • Preorder items
  • Limited-release products
  • Items worn, washed, or altered
  • Buyer’s remorse

Please double-check sizing and product details before placing your order.

2. Damaged or Incorrect Items

If you receive:

  • A damaged product
  • A defective product
  • The wrong item

You must contact us within 7 days of delivery at:

📩 chicagoszmo@gmail.com

Please include:

  • Your order number
  • Photos of the item + packaging
  • A description of the issue

Once reviewed, we will:

  • Replace the item if available, or
  • Issue store credit if the item is sold out

Refunds are given only if a replacement is not possible.

3. Order Cancellations

Orders cannot be canceled once placed, especially preorder items.

Production begins immediately to maintain fast turnaround times.

If an emergency situation occurs, contact us ASAP and we will see if anything can be done — but cancellations are not guaranteed.

4. Shipping Issues

We are not responsible for:

  • Lost packages
  • Stolen packages
  • Delays caused by the carrier
  • Incorrect addresses provided at checkout

If an address was entered incorrectly, we cannot reroute packages once shipped.

Customers must contact the shipping carrier directly regarding missing or delayed shipments.

5. Preorder Purchases

By placing a preorder, you acknowledge that:

  • Fulfillment begins only after the preorder window closes
  • Shipping timelines (example: 7–10 business days) are estimates
  • Delays may occur due to production or carrier issues

Preorders cannot be refunded unless the item cannot be produced.

6. Contact Information

For questions or support, contact us:

FREETERNITY

 chicagoszmo@gmail.com

 Chicago, IL

Copyright © 2025 Freeternity - All Rights Reserved.

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